Return & Exchange Policy

We aim to ensure a smooth and reliable shopping experience for all customers. During our sale period and throughout the year, we offer exchange-only support under the conditions below.

Eligibility for Exchange

• Exchange only — we do not offer refunds.
• Sale items are eligible for exchange, provided they meet all conditions.
• Items must be unused, unworn, and in their original packaging.
• Exchanges must be requested within 7 days of receiving your order.
• Items showing signs of use, damage, or missing packaging will not be accepted.

Delivery & Fees

• Delivery fees are non‑refundable.
• A delivery fee will be deducted when processing an exchange.
• Customers are responsible for all return or re‑delivery shipping costs.

Processing Time

• Exchange requests are processed within 1–3 business days after we receive and inspect the returned item.

How to Request an Exchange

• Email us at prvyit@gmail.com with your order number and the reason for exchange.
• Our team will guide you through the next steps.

Non‑Exchangeable Items

• Personalized items, promotional giveaways, and products damaged due to misuse cannot be exchanged.